Investigating - Description:
We observed degraded performance across multiple merchant dashboards. The issue was traced to excessive render operations triggered after a deploy, resulting in increased CPU usage and memory consumption. This caused slower API responses and intermittent timeouts for merchants interacting with review widgets and campaign dashboards.
oot
Cause:
A newly introduced render routine was performing full re-renders on large datasets instead of using incremental updates. This caused blocking synchronous operations in the backend render queue, saturating CPU threads and memory, leading to system-wide latency.
Solution:
We are actively engaging with Render to investigate platform-side performance issues and identify optimizations. In parallel, we applied temporary mitigations on our side to reduce render load while awaiting their recommendations and fixes.
Aug 14, 2025 - 10:37 EDT
We observed degraded performance across multiple merchant dashboards. The issue was traced to excessive render operations triggered after a deploy, resulting in increased CPU usage and memory consumption. This caused slower API responses and intermittent timeouts for merchants interacting with review widgets and campaign dashboards.
oot
Cause:
A newly introduced render routine was performing full re-renders on large datasets instead of using incremental updates. This caused blocking synchronous operations in the backend render queue, saturating CPU threads and memory, leading to system-wide latency.
Solution:
We are actively engaging with Render to investigate platform-side performance issues and identify optimizations. In parallel, we applied temporary mitigations on our side to reduce render load while awaiting their recommendations and fixes.
Aug 14, 2025 - 10:37 EDT
Fera Management Portal
?
Operational
Fera APIs
Degraded Performance
Public API
?
Degraded Performance
Private API
?
Operational
Background Workers
Operational
Customer Messages
?
Operational
Syncs
?
Operational
Upstream Services
Operational
AWS apigateway-us-east-1
Operational
SendGrid API
Operational
SendGrid Event Webhook
Operational
SendGrid API v3
Operational
Cloudflare DNS Root Servers
Operational
SendGrid API v2
Operational
Heroku
Operational
Pusher Channels Pusher.js CDN
Operational
Pusher Channels Webhooks
Operational
Pusher Channels REST API
Operational
Pusher Channels WebSocket client API
Operational
Cloudflare Toronto, ON, Canada - (YYZ)
Operational
Cloudflare Atlanta, GA, United States - (ATL)
Operational
Cloudflare Storage
Operational
Cloudflare CDN/Cache
Operational
Cloudflare Firewall
Degraded Performance
Cloudflare R2
Operational
Cloudflare Images
Operational
Cloudflare Mirage
Operational
Cloudflare Network
Operational
Cloudflare Load Balancing and Monitoring
Operational
Cloudflare Image Resizing
Operational
Cloudflare SSL Certificate Provisioning
Operational
Cloudflare CDN Cache Purge
Operational
Intercom Web Messenger
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.