Update - We are continuing to work on a fix for this issue.
Jul 06, 2026 - 11:56 EDT
Jul 06, 2026 - 11:56 EDT
Identified - We are currently experiencing intermittent connectivity issues affecting parts of the Fera application, which may result in errors such as "Something went wrong" or data failing to load.
Our investigation indicates the issue is related to degraded load balancer services from our infrastructure provider following a maintenance event earlier today. We have implemented temporary mitigations and are actively monitoring the platform while working with our provider to fully resolve the issue.
We apologize for any inconvenience and will provide further updates as more information becomes available.
Jun 16, 2026 - 11:03 EDT
Our investigation indicates the issue is related to degraded load balancer services from our infrastructure provider following a maintenance event earlier today. We have implemented temporary mitigations and are actively monitoring the platform while working with our provider to fully resolve the issue.
We apologize for any inconvenience and will provide further updates as more information becomes available.
Jun 16, 2026 - 11:03 EDT
Investigating - We are currentlyWe are currently investigating an issue causing intermittent loading failures across parts of the Fera app. Some merchants may see messages such as "Something went wrong" or "Failed to load table" when accessing certain areas, including Reviews, Widgets, and other sections of the dashboard.
Our team is actively working to identify the root cause and restore normal service. We apologize for the disruption and will provide further updates as soon as more information becomes available.
Jun 16, 2026 - 05:09 EDT
Our team is actively working to identify the root cause and restore normal service. We apologize for the disruption and will provide further updates as soon as more information becomes available.
Jun 16, 2026 - 05:09 EDT
Fera Management Portal
Operational
Fera APIs
Operational
Public API
Operational
Private API
Operational
Background Workers
Operational
Customer Messages
Operational
Syncs
Operational
Upstream Services
Operational
AWS apigateway-us-east-1
Operational
SendGrid API
Operational
SendGrid Event Webhook
Operational
SendGrid API v3
Operational
Cloudflare DNS Root Servers
Operational
SendGrid API v2
Operational
Heroku
Operational
Pusher Channels Pusher.js CDN
Operational
Pusher Channels Webhooks
Operational
Pusher Channels REST API
Operational
Pusher Channels WebSocket client API
Operational
Cloudflare Toronto, ON, Canada - (YYZ)
Operational
Cloudflare Atlanta, GA, United States - (ATL)
Operational
Cloudflare Storage
Operational
Cloudflare CDN/Cache
Operational
Cloudflare Firewall
Operational
Cloudflare R2
Operational
Cloudflare Images
Operational
Cloudflare Mirage
Operational
Cloudflare Network
Operational
Cloudflare Load Balancing and Monitoring
Operational
Cloudflare Image Resizing
Operational
Cloudflare SSL Certificate Provisioning
Operational
Cloudflare CDN Cache Purge
Operational
Intercom Web Messenger
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.