Transactional emails from fera are currently paused and not being sent.
Monitoring - A fix has been implemented and we are currently backfilling the messages and monitoring these jobs.
Sep 12, 2026 - 09:37 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 12, 2026 - 09:36 EDT
Investigating - We identified an issue affecting the sending of transactional emails. Emails are currently paused while we investigate the root cause.
important: no emails or data are being lost. the affected emails are being held/paused and will not be discarded as a result of this incident.
Sep 10, 2026 - 07:58 EDT
Uptime over the past 90 days. View historical uptime.
Fera Management Portal Operational
Fera APIs Operational
Public API Operational
Private API Operational
Background Workers Operational
Customer Messages Operational
Syncs Operational
Upstream Services Operational
AWS apigateway-us-east-1 Operational
SendGrid API Operational
SendGrid Event Webhook Operational
SendGrid API v3 Operational
Cloudflare DNS Root Servers Operational
SendGrid API v2 Operational
Heroku Operational
Pusher Channels Pusher.js CDN Operational
Pusher Channels Webhooks Operational
Pusher Channels REST API Operational
Pusher Channels WebSocket client API Operational
Cloudflare Toronto, ON, Canada - (YYZ) Operational
Cloudflare Atlanta, GA, United States - (ATL) Operational
Cloudflare Storage Operational
Cloudflare CDN/Cache Operational
Cloudflare Firewall Operational
Cloudflare R2 Operational
Cloudflare Images Operational
Cloudflare Mirage Operational
Cloudflare Network Operational
Cloudflare Load Balancing and Monitoring Operational
Cloudflare Image Resizing Operational
Cloudflare SSL Certificate Provisioning Operational
Cloudflare CDN Cache Purge Operational
Intercom Web Messenger Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 15, 2026

No incidents reported today.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

Scheduled Maintenance Ongoing
Resolved - All systems back to normal.
Sep 12, 09:35 EDT
Monitoring - All systems restored and healthy. We are monitoring currently.
Sep 12, 09:34 EDT
Identified - We’ll be performing scheduled maintenance on our api.
During this maintenance window, you may experience temporary api disruptions or delays with operations that depend on the fera api.
Your data and existing operations are safe, and we do not expect any data loss. We’ll be monitoring the system throughout the maintenance and will work to restore full availability as quickly as possible.
Sep 11, 11:21 EDT

Sep 11, 2026

Sep 10, 2026

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

Production maintenance in progress
Resolved - All systems back to normal
Sep 5, 03:59 EDT
Identified - controlled maintenance has resumed. More updates to come soon.
Sep 4, 20:22 EDT
Monitoring - The production deployment was halted after API availability degraded during service restarts. We restored the previous API release, and all services are operating normally. We are monitoring recovery and will reschedule the remaining maintenance after adding rolling-deployment safeguards.
Sep 4, 18:45 EDT
Identified - We are performing planned production maintenance to improve deployment reliability. Services are expected to remain available, but some requests may experience brief delays or intermittent errors while API nodes are rotated and application updates are applied.

We are monitoring the system throughout the maintenance window and will post another update when verification is complete.
Sep 4, 17:45 EDT

Sep 4, 2026

Planned maintenance: Fera Management Portal
Resolved - The deployment validation has completed successfully and the admin service remains healthy. No customer-facing service interruption occurred. We have paused the remaining infrastructure rollout for additional configuration and recovery-path checks, which will be completed in a future maintenance window.
Sep 4, 14:53 EDT
Identified - We are performing planned maintenance to improve deployment reliability. The Fera Management Portal may be briefly unavailable or slower while the service restarts. Storefront widgets and APIs are expected to remain available.

No action is required. We will post an update when maintenance is complete.
Sep 4, 14:18 EDT

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

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