Database outage

Incident Report for Fera

Resolved

The issues have been solved.

The problem was rooted in grouped product review counts updating. We had some locking on the database that we implemented some fixes to solve.

Posted Oct 11, 2022 - 22:34 EDT

Update

We are continuing to investigate this issue.

Posted Oct 11, 2022 - 20:57 EDT

Investigating

We are currently investigating the issue.

Posted Oct 11, 2022 - 20:47 EDT

This incident affected: Fera Management Portal, Fera APIs (Public API, Private API), and Background Workers (Customer Messages, Syncs).