A fix has been implemented and we are currently backfilling the messages and monitoring these jobs.
Posted Sep 12, 2026 - 09:37 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 12, 2026 - 09:36 EDT
Investigating
We identified an issue affecting the sending of transactional emails. Emails are currently paused while we investigate the root cause. important: no emails or data are being lost. the affected emails are being held/paused and will not be discarded as a result of this incident.